Our Returns and Refund Policy
Sacred Earth Medicine sells only the highest quality products. Accordingly, we back our products up with a great Returns & Refunds Policy! All purchases made from Sacred Earth Medicine come with peace of mind as standard.
Thank you for shopping with Sacred Earth Medicine, your business is very much appreciated! Our full terms and conditions of service are available here.
When you return a product to us, we will process the refund due to you / replacement as soon as possible. We will refund the price of the product in full, including the delivery charges for sending the item to you. However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please contact us prior to sending back your item so we can authorise the return, otherwise we may not accept the return.
To assist with the exchange or returns process, we can send you out a postage label to affix to your package at a slightly reduced rate to that of the Post Office. You will be invoiced for these labels and they must be paid for before they are sent out to you
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement product will not be dispatched until the original products has been received at our business address and checked.
The cost of returning goods to us is your responsibility, however on inspection of a faulty product, we will refund your reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
If you wish to return your item, please contact is via email or phone within 14 days of receipt of your product, so we can authorise the return. Please contact us prior to sending back your item, otherwise we may not accept the return.